Refund and Cancellation Policy
1. Cancellation of Orders
Customers have the right to cancel an order on inkprik.com under the following conditions:
a. Cancellation Before Shipment: You can cancel your order before it has been shipped. Please contact our customer support team to request a cancellation.
b. Custom or Personalized Products: Some products on inkprik.com may be custom-made or personalized. Orders for such items cannot be canceled once the production process has begun.
2. Refund Eligibility
a. Refund for Canceled Orders: If you cancel your order before it is shipped or for products eligible for cancellation, we will issue a refund to the original payment method.
b. Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within [number of days] of receiving the item. We will provide instructions for returns and exchanges or issue a refund, as applicable.
c. Non-Delivery: If your order is not delivered within a reasonable time frame, please contact our customer support team to address the issue. We will investigate and offer a refund if appropriate.
3. Refund Process
a. To initiate a refund or return, please contact our customer support team at +91-97317 56903 / 98862 34477.
b. We may require you to provide proof of purchase and details of the issue.
c. Refunds will be processed within 10 working days from the date the request is approved.
d. Refunds will be issued to the original payment method used for the purchase.
4. Non-Refundable Items
a. Gift cards and promotional items are non-refundable.
5. Changes to Orders
Inkprik.com reserves the right to make changes to an order, including price adjustments, product substitutions, or cancellations due to unforeseen circumstances. We will communicate such changes to customers and offer alternative solutions when possible.
6. Contact Information
If you have any questions or concerns about our refund and cancellation policy, please contact us.